Run & Advise

Website Maintenance

Kept working, by a named developer.

A site nobody maintains does not stay still, it decays. Plugins drift out of support, forms quietly stop delivering, and the page that used to load in a second takes four. We keep sites working on a monthly plan with a named developer and an agreed response time, whether or not we built the thing.

Inside the Givino wine shop and tasting room in Frome, shelves of wine behind the tasting bar

The sites and stores we build and look after.

100+ builds Shipped since 2018

Certified, not badge-only

Founder-led Not account-managed

Two brands we run Our own revenue, first

We keep websites working for businesses across the UK and the US.

100+ builds shipped
Founder-led, not account-managed
Trading on our own two brands

Read the case studies

We run maintenance as a monthly plan with a named developer and a written response time, on sites we built and on plenty we did not. Most of our work is Shopify and the same people do this, which means the checks that matter on a store, speed and whether the journey actually completes, get applied to a site where the enquiry is the conversion instead.

Our services

Website maintenance plans

How we pick up a site we did not build

Most of what we look after we did not build, so a plan starts with reading rather than fixing.

Handover

We take a proper look at what you have: the platform, the plugins, the hosting, the analytics, and whatever documentation exists. Most sites we inherit have none, which is fine, but it means the first month is reading rather than fixing.
Set the Baseline

Speed, uptime, and whether the forms actually deliver, recorded before we change anything. Without a baseline there is no way to show the plan is doing something, and no way to catch a regression.
Work the Plan

Updates tested on a preview, fixes as they come up, and the routine checks that stop the small things becoming the big ones. You get told what changed rather than having to ask.
Review Monthly

What was used, what changed, what we are watching. If you consistently do not use the plan we will say so and suggest a smaller one, because a support plan billing for nothing is the easiest revenue in this industry and the fastest way to lose a client.

Keep the enquiries arriving

On a site that takes enquiries rather than orders, the form is the revenue, and it fails without telling anyone.

Smart Surfacing Solutions

Site, tracking, paid media and the lead funnel

Website support

A contractor’s site where the enquiry is the sale

Smart Surfacing Solutions lays tarmac and resin for roads, driveways and car parks. Nothing on the site adds to a cart. It sells jobs, and a job starts with an enquiry, so the only question worth watching is whether somebody who arrived picked up the phone.

We redesigned the site they already had rather than moving it, and put tracking behind it so each enquiry traces back to the ad, the search or the page that produced it. It is live, and the site, the search and the paid media still run through us.

Websites for construction firms

Meta Mortgages

Site build and a consultancy partnership

Website support services

A regulated broker’s site, never simply handed over

Meta Mortgages is a UK mortgage brokerage working with first-time buyers. Nothing is sold on the site. Its job is to get somebody to a conversation with a broker, earlier than most brokers manage it.

It is also a regulated firm, so a financial promotion is signed off before it runs, and what the site may say changes more often than most. We built it and stayed on as their consultancy partner rather than handing it over and walking away.

Websites for financial services

A gas engineer kneeling to test a combi boiler in a kitchen with a flue gas analyser

Natalie's Heating Service

Site build and organic search

Website maintenance UK

A sole trader’s move, planned around her inbox

Natalie is a Gas Safe heating engineer covering Bromley and the towns around it, on her own. She was on Wix, and her business email ran on the same DNS zone as the site, so a move that got the website right and the mail records wrong would have stopped her receiving work.

Every record that had to survive the cutover was written down first and checked against the zone, not trusted from memory. The new site went live on 8 September 2026, and we run the search work behind it.

Websites for plumbers and heating engineers

Website maintenance services

What a maintenance plan covers

Hiring a website maintenance agency should buy something you can count. A plan buys a fixed block of developer hours, an agreed response time, and a written record each month of what was used. What those hours go on is the list below, in roughly the order it tends to matter.

Keeping it working

The forms are the revenue

On a site that takes enquiries rather than orders, a broken contact form is a broken business, and it fails silently. Nobody gets an error. The enquiries just stop. We test the whole path on a schedule, from submit through to the message arriving where somebody will read it.

Updates tested before they land

Platform and plugin updates go onto a preview first, not straight onto the live site on a Friday afternoon. Most of what breaks a working website is a routine update nobody checked, applied automatically, discovered by a customer.

Keeping it fast

Speed measured, not assumed

Core Web Vitals checked monthly against a budget agreed for your site, using the field data Google actually ranks on rather than a lab score. Speed decays gradually, which is why it is almost never noticed until it is expensive.

Keeping it safe

Security and access

Certificates, platform patches, and an audit of who still has admin access. The most common security problem on a small site is not an attack, it is a developer who left two years ago and still has a login.

Keep it moving

A plan is a block of hours with a response time, and the hours go on moving the site forward as well as keeping it standing.

Givino

Site development, SEO and testing

Website maintenance packages

A year of hours, agreed up front and used

Givino is an independent wine, gin and spirit shop in Frome, with a shop floor and a tasting room. It sells online and to people standing at the bar, and the two are the same business rather than two channels that share a name.

Our work for Givino runs on a signed twelve-month agreement: development and search support against a fixed block of hours each month, with a full rebuild in progress. A retainer with hours on it, rather than a vague relationship and an invoice.

Explore local SEO

Website maintenance cost, UK

A plan, or paying by the incident

What people are usually pricing when they look for website maintenance uk-side is one of three things: website support on its own, website maintenance packages that bundle a block of hours, or full website management services where somebody else owns the whole thing. We do the middle one by default. Our website maintenance plans buy a fixed block of developer time with a written response time, and the website maintenance cost uk businesses actually pay tracks how much the site changes rather than how big it is. If what you want is website support and maintenance on a per-incident basis we will quote that too, though we will usually argue against it, and website support services billed by the hour tend to mean the small jobs never get raised.

What happens	By the incident	On a monthly plan
Who picks it up	Whoever is free that week	A named developer who knows the site
Response time	Whenever somebody is free	Written into the plan
Small problems	Left, because raising them feels expensive	Raised, because they are already paid for
Enquiry forms	Found broken when somebody mentions it	Tested end to end on a schedule
Updates	Applied automatically, found by a customer	Tried on a preview first
Speed	Checked after a complaint	Measured monthly against a budget
Admin access	Whoever ever had a login	Audited, and old logins removed
End of the month	An invoice	A written record of what was used

Read: what an ecommerce website costs in the UK

Keep it off your desk

Some businesses do not want a developer on call. They want the whole thing owned by somebody else.

A long warehouse aisle of racked stock with two people walking through it

Seko Logistics

Build and support, white-labelled

Website management services

Sites run for somebody else’s clients, under their name

Seko Logistics is a global freight forwarder and ecommerce fulfilment provider. They subcontract us to build and support the stores they run for their own clients, so the work is real and continuous and none of it carries our name.

That is the arrangement at its fullest. The client relationship is theirs, keeping the sites working is ours, and the business at the far end deals with one supplier rather than two.

Explore Shopify maintenance

Reviews on the Shopify Partner Directory

Clients, in their own words.

From start to finish, they were incredibly easy to work with. They understood the brief perfectly and delivered to a very high standard. Communication was excellent throughout, with quick and clear responses to any questions I had.

Tacky And Upsetting Store build or redesign · April 2026
The things [the team] have put in place and recommended for us have paid immediate dividend. We wish we had come in contact with [them] sooner.

ARTMARTIAL Store build or redesign · April 2026
I can’t recommend [the team] enough, [they] helped us with everything from product design, supplier communication to website building and SEO. We were able to build a brand off the back of all [their] information and help.

Reveliér Studios Business strategy guidance · April 2026

Read the reviews on the Shopify Partner Directory

How we work with you

A monthly plan

A fixed block of developer hours with a written response time, and a named developer who already knows the site. The default, and what most businesses want.

Monthly

Alongside your own developer

They own the roadmap and we own the things that break. Those two jobs interrupt each other badly when one person holds both, so the split is written down rather than assumed.

Shared

A one-off fix

Something has already broken and you do not want a retainer. We will quote the fix, and if the honest answer is that you need a plan rather than a call, that is the reply you get.

Fixed scope

Website support and maintenance

Why businesses hand the site to us to look after

Worth a conversation

Enquiries have gone quiet and nobody can say why
The developer who built it has moved on and still has a login
Updates are applied automatically, or not at all
The site has got slower and nobody can say when

Probably not this, yet

One thing is broken and you want it fixed, not a plan
The site itself is the problem, not the upkeep
It is static and nothing depends on it
It is a Shopify store

A redesign, if the site itself is the problem

Keep reading

Everything around a site you have to keep running

Around a site that takes enquiries

By sector

If you run Shopify

Read before you decide

The brands behind the sites we build and look after.

Partners

Tools we have already run on our own stores

The apps around a Shopify store decide as much as the theme does, and choosing between thousands of them is most of the work. We are a Shopify Plus Partner and we integrate the tools that sit around the platform. Every one of them runs on our own two stores before it reaches a client, so the recommendation you get comes from having paid for the thing and lived with it. When a brand already runs a stack that works, we integrate with it rather than rebuilding it to suit us.

How we use them

Our own app Parity, on the Shopify App Store

Straight answers

What do your website maintenance services include?

Updates tried on a preview first, enquiry forms tested end to end, speed measured against a budget, certificates and patches kept current, and an audit of who still has admin access. All on a fixed block of developer hours with a written response time.

Will you look after a website you did not build?

Yes, and most of what we look after we did not build. The first month is a handover: we read the platform, the hosting, the analytics and whatever documentation exists, and we record a baseline before we change anything. That month is slower, and it is the one that makes the rest of them quick.

How much does website maintenance cost in the UK?

There is no honest number to put on a page, because the cost tracks how much a site changes rather than how big it is. We quote after the handover look. And if your site is genuinely static and nothing depends on it, you do not need a plan, and we will tell you that instead of selling you one.

We run a Shopify store. Is this the right page?

No. Take the Shopify maintenance and support plan instead, which covers theme and app territory this one does not. The same people run both.

Tell us what keeps going wrong

Send the site address and what is breaking. We reply personally, and if the honest answer is that you need one fix rather than a plan, that is the reply you get.

Stores we build and grow

Start a conversation

Talk to the people who would look after it.

Send the site address and what is in the way. We will come back with what we would fix first, what it would take, and whether a plan is the right thing to buy at all.

Get in touch