Shopify agency for US brands Commerce, Crafted.

Questions US brands ask us

Do you work in US dollars?

Yes. Quotes, contracts and invoices are all in USD, so there is no currency conversion on your side.

How quickly will we hear back?

Messages sent in your morning are answered the same day, and new enquiries get a reply within 24 hours. Anything urgent that arrives late in the day is picked up first thing the next working morning.

Will you set up US sales tax and shipping?

Yes, using Shopify’s own tax and shipping settings rather than a third-party app. Nexus, state rates and shipping zones are configured before launch rather than discovered after the first quarter.

Have you worked with US brands?

Yes. The Little Shop of Olive Oils in Franklin, Massachusetts, has worked with us for years, and Knack Snacks sells to customers across the US from the store we built. We would rather name the work than imply a longer list.

Can one agency handle the build and the marketing?

Yes, and it tends to work better. The landing page and the ad pointing at it are planned together, and nobody needs briefing twice. If a specialist would serve you better on one piece, we will tell you.

Will you take over a store another agency built?

Yes, often. We start with a handover and a performance baseline in the first month, which makes every month after it faster.

Do you only work with Shopify Plus brands?

No. We build on the standard Shopify plans too, and we will tell you when Plus is not worth the license fee yet.

How long does a Shopify build take?

It depends on the catalog and the integrations. We have shipped a bespoke build in seven days for a fashion show deadline, and larger Shopify Plus builds usually run eight to sixteen weeks, delivered in two-week increments on a staging theme so you see it moving.

Can we keep our own developer?

Yes. Some clients keep their in-house developers and use us for strategy, design or the parts their team does not cover. We work alongside them rather than replacing them.

What happens after launch?

The same team stays on it. Support, testing, paid media and email run as a retainer, so you keep the people who built the store rather than meeting a new team.

Can you fix a slow Shopify store?

Yes. Most slowdowns come from apps still loading script on every page long after anyone used them. We audit what loads, remove what is dead and defer what has to stay, then measure the result against the Core Web Vitals field data Google actually uses.

Do you work with B2B and wholesale brands?

Yes. We build trade stores where each approved buyer sees their own catalog and their own prices, as we did for Black Sand, and native B2B on Shopify Plus where the volume justifies it.

Can you set up subscriptions?

Yes. Knack Snacks was built subscription-first, with the frequency choice inside the product page rather than added to the checkout afterward.

Can you run our marketing without rebuilding the store?

Yes. Paid media, email and conversion testing can start on the store you have. If something in the store is costing you orders, we will show you where before suggesting a rebuild.

How do you report results?

Against revenue and contribution margin rather than clicks and impressions, with a written monthly review of what changed and what we would do next.

Do you work with businesses outside ecommerce?

Yes. For businesses that sell a service we build lead generation: the site, the tracking, the paid media and the funnel behind it.