Shopify agency · Edinburgh Commerce, Crafted.

Questions Edinburgh brands ask us

Do you have an office in Edinburgh?

No. We have one office, and it is not in Edinburgh. We work with Edinburgh brands remotely and travel up where a project benefits from it, at kickoff and again before launch. A virtual address in the city would tell you nothing about who builds your store.

A lot of our customers are overseas. Can Shopify handle that properly?

Yes, and for an Edinburgh brand selling abroad it is the most important part of the build. Shopify Markets gives you per-country pricing, currencies, tax handling and domains natively. Duties and delivered-cost clarity at checkout matter more than most brands expect, because unexpected charges on arrival are a common cause of refused deliveries.

We sell a lot around specific seasons. Does that change anything?

It changes what the store has to survive. A brand doing much of its year in a short window needs a store that holds up under a traffic spike and a merchandising setup your team can change without a developer. Both are build decisions, and both are cheaper to make at the start.

Do you work with brands selling gifts and hampers?

Yes. Bundles, personalisation, gift messaging and delivery-date selection are the standard requirements, and they are all solvable on Shopify. The complexity sits in the delivery logic rather than the products.

Do you work on Shopify Plus in Edinburgh?

Yes, and export is what justifies it. Premium and giftable products bought by visitors and shipped home mean multiple currencies, duties and delivery promises that have to hold in several countries at once, which is Markets territory and where Plus earns its money. For a brand selling mainly within the UK, it does not yet.

Do you do SEO and international work for Edinburgh brands?

Yes, and export changes the SEO brief. Shopify seo services edinburgh work for a premium or giftable product has to rank in more than one market, so hreflang, currency and shipping clarity matter as much as the keyword itself. An ecommerce agency edinburgh or ecommerce website development edinburgh enquiry that involves overseas buyers is worth scoping with duties and delivery settled first, because retrofitting those is the expensive version. The shopify developers Edinburgh brands need for that are the same people who set the markets up, not a separate international team.

We sell to stockists as well as direct to customers. Can one Shopify store do both?

Yes. Shopify Plus includes B2B, so trade buyers log in to the same store and see their own catalogue, prices and payment terms while retail customers see the public range. We built a trade store like this for Black Sand, where each approved buyer sees their own catalogue and prices. With only a handful of stockists, a simpler wholesale setup on standard Shopify can be enough.

How long does a Shopify build take?

It depends on scope, and the range is wide. We have shipped a bespoke build in seven days for a fashion show, while larger Shopify Plus builds run eight to sixteen weeks, in two-week stages on a staging theme you can review as it grows. For a seasonal Edinburgh brand we plan backwards from the busy weeks, so the store is live and settled before they arrive.

We want to change platform. When is the right time to move?

Well clear of your busiest weeks. A migration needs a quiet stretch after launch for redirects to settle and for any problem to surface while traffic is modest. Every old URL is mapped to a new one before the switch, and customers, order history and subscriptions come across with the products. Bessette's store, domain and Google Workspace email all moved across with us.

Can you run paid ads to reach customers overseas?

Yes. Our Meta, Google and TikTok campaigns are set up per market, so budget, currency and landing page match the country each ad appears in. Waldo, a Swiss dive watch brand, works with us on paid media and SEO. For a product that visitors find in the city and later want shipped home, a campaign aimed at people who have already been to your site is a sensible place to start.

Do you work with food and drink brands that sell on subscription?

Yes. Knack Snacks, a food brand, was built subscription-first, with the delivery frequency chosen on the product page. Loop for subscriptions and Klaviyo for the emails around them both run on our own stores before we recommend them, so the setup you get is one we use ourselves.