Shopify agency for Canadian brands Commerce, Crafted.

Questions Canadian brands ask us

Can you build a store for a Canadian brand?

Yes. The platform, the checkout and the build process are the same; what changes is provincial tax, cross-border shipping and a French-language storefront where you sell into Quebec, and those are set up as part of the build. We have built and grown more than a hundred Shopify stores since 2018, and we run two of our own.

How quickly will we hear back?

Messages sent in the morning, Eastern time, are answered the same day, and every new inquiry gets a reply within 24 hours. On Pacific time our working day overlaps the start of yours, so anything that lands later is picked up first thing and waiting for you.

Will you handle GST, HST and provincial sales tax?

Yes, using Shopify's own tax settings rather than a separate app. Federal GST combines with HST, PST or QST depending on where each customer is, and the store is set up to charge and report that correctly by province. Whether and where you register is a question for your accountant.

Can the store run in English and French?

Yes. Shopify Markets supports a translated French storefront on its own URLs, so shoppers in Quebec can browse and check out in French. We set up the translation workflow so new products never go live in one language only.

What about currency and invoicing?

Agreed before any work starts, so the first invoice holds no surprises. We work with clients in several countries as standard, and we would rather settle the details on a call than print a promise here.

Can one team handle the build and the marketing?

Yes, and it works better that way. The landing page and the ad that points at it get planned together, and nobody has to be briefed twice. If a specialist would serve you better on one piece, we will say so.

Will you take over a store another agency built?

Regularly. The first month is a handover and a performance baseline, and every month after that moves faster for it.

Do we need to be on Shopify Plus?

No. We build on every Shopify plan, and we will tell you when Plus is not yet worth the fee.

How long does a Shopify build take?

That depends on the catalogue and the integrations. We have shipped a bespoke build in seven days to meet a fashion show, and larger Shopify Plus builds usually take eight to sixteen weeks, delivered in two-week stages on a staging theme you can watch progress.

Can our in-house developer stay involved?

Yes. Some clients keep their own developers and bring us in for strategy, design or the parts their team does not cover. We work alongside them rather than replacing them.

What happens after launch?

The team that built the store stays with it. Support, testing, paid media and email continue on a retainer, so you keep the people who know your store.

Can you speed up a slow Shopify store?

Yes. Most slowdowns are apps still loading script on every page long after anyone stopped using them. We audit what loads, remove what is dead, defer what must stay, and measure the result against the Core Web Vitals field data Google uses.

Do you build B2B and wholesale stores?

Yes. We build trade stores where each approved buyer sees their own catalogue and pricing, as we did for Black Sand, and native B2B on Shopify Plus where the volume justifies it.

Can you set up subscriptions?

Yes. Knack Snacks was built subscription-first, with the delivery frequency chosen on the product page rather than bolted onto checkout.

How do you report results?

Against revenue and contribution margin, not clicks and impressions, with a written monthly review of what changed and what we would do next.

Do you work with businesses outside ecommerce?

Yes. For businesses that sell a service we build the lead generation around it: the site, the tracking, the paid media and the funnel.