Shopify agency · Bristol Commerce, Crafted.

Questions Bristol brands ask us

Do you have an office in Bristol?

No, and we would rather say so than list a virtual address. We work with Bristol and South West brands remotely and come to see you where a project needs it. Cream Cornwall, one of our clients, runs three shops in the region and the arrangement has worked well.

We are a sustainable brand. Does that change the build?

It changes the content more than the code. Certifications, sourcing and materials need somewhere credible to live on a product page without pushing the buy button below three screens of text. It is a merchandising and design problem, and it is one worth solving properly because it is usually the reason someone chooses you.

Do you work with food and drink brands?

Yes. Subscriptions, bundles, short shelf lives and shipping constraints are the usual complications, and all four are solved problems on Shopify. Knack Snacks, one of our clients, is a food brand.

Is Elms a fit for a smaller Bristol brand?

Yes. We work with brands at every stage, and the audit and consultancy services exist specifically for businesses that want senior input without committing to a full build or a retainer.

Do you work on Shopify Plus in Bristol?

Yes, though for most of the food, drink and sustainable brands here the honest answer is not yet. What those businesses usually need is subscriptions that do not leak and a story told properly, and both work on standard Shopify. The case changes when volume or a subscription base gets big enough that the checkout itself is the constraint. We will tell you which side of that line you are on rather than quoting for the upgrade.

Do you do SEO for Bristol brands as well as the build?

Yes. A seo services bristol uk brief for a food, drink or sustainability brand is usually about making a genuine story rank without burying the product underneath it, which is a structure problem more than a writing one. An ecommerce agency bristol enquiry generally starts with the same tension: the story is the differentiator and it is also what slows the page down. The shopify developers Bristol brands work with here are the same in-house team that writes the story into the template.

How quickly will we hear back?

Every new enquiry gets a reply within 24 hours, from someone who would work on the project rather than a sales desk. Once we are working together, questions are answered by the developer or strategist who holds that part of the store.

Can you move our subscribers to Shopify without losing them?

Yes. Active subscribers, their billing dates and their preferences are mapped before anything moves, and the switch is planned so nobody is charged twice or skipped. For a food or drink brand the subscriber base is usually the most valuable thing on the old platform, so it gets the most care.

Can one team handle the store and the marketing?

Yes, and it tends to work better. The product page and the ad that points at it get planned together, so the story told in the ad is the one the page carries on. Where a specialist would serve you better, we will tell you.

Will you take over a store another agency built?

Yes, regularly. The first month is a handover and a baseline of how the store performs, which makes every month after it quicker.

What happens after launch?

The team that built the store stays with it. Support, testing, paid media and email carry on as a retainer, so you keep the people who already know your products, your subscribers and your story.