Shopify agency for Australian brands Commerce, Crafted.

Questions Australian brands ask us

Can you build a store for an Australian brand?

Yes. The platform, checkout and build are the same wherever a brand trades; what changes is GST-inclusive pricing, Australian shipping zones and working hours, and those are part of the setup. We have built and grown more than a hundred Shopify stores since 2018, and we run two of our own.

How does working across time zones actually play out?

In your favour, when it is run properly. Our working day starts as yours finishes, so a brief sent in your late afternoon is picked up that evening your time and the work is ready when you wake. Every new enquiry gets a reply within 24 hours. What this does not suit is rapid back-and-forth in your morning, and we would rather say so up front.

Do you set up GST and Australian shipping?

Yes, through Shopify's own tax and shipping settings rather than an add-on. Prices display GST-inclusive, as Australian shoppers expect, and shipping zones and rates are configured before launch. Registration thresholds are a question for your accountant.

What about currency and invoicing?

Settled before any work begins, so nothing about the first invoice is a surprise. We work with clients in several countries as a matter of course, and we would rather agree the details on a call than print a promise here.

Can one agency run the build and the marketing?

Yes, and the results are better for it. The landing page and the ad pointing to it are planned together, and no one has to be briefed twice. Where a specialist would serve you better, we will tell you.

Will you take on a store another agency built?

Yes, regularly. We start with a handover and a performance baseline in month one, which speeds up everything that follows.

Is Shopify Plus required?

No. We work across every Shopify plan and will tell you when Plus is not yet worth the fee.

How long does a Shopify build take?

It depends on the catalogue and the integrations involved. We have delivered a bespoke build in seven days for a fashion show deadline, while larger Shopify Plus projects usually run eight to sixteen weeks, delivered in fortnightly stages on a staging theme.

Can we keep our own developer?

Of course. Some clients keep an in-house developer and use us for strategy, design or specialist work. We work alongside them rather than replacing them.

What happens once the store is live?

The team that built it stays on. Support, testing, paid media and email continue on a retainer, so you keep the people who already know the store.

Can you fix a slow store?

Yes. Most slow Shopify stores are carrying apps that still load code on every page long after anyone used them. We audit, strip out what is dead, defer what has to stay, and measure against the Core Web Vitals field data Google relies on.

Do you handle B2B and wholesale?

Yes. We build trade stores where each approved buyer sees their own range and pricing, as we did for Black Sand, and native B2B on Shopify Plus where volumes justify it.

Can you set up subscriptions?

Yes. Knack Snacks was built subscription-first, with delivery frequency chosen on the product page rather than added at checkout.

How do you report on results?

Against revenue and contribution margin rather than clicks or impressions, with a written monthly review of what changed and what we recommend next.

Do you work outside ecommerce?

Yes. For businesses selling a service, we build the lead generation: the website, the tracking, the paid media and the funnel behind it.