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Plumbing website design

Published

A plumbing business sells two things that could not be less alike: a boiler somebody has thought about for a fortnight, and a burst pipe they thought about for four seconds.

Almost every problem with plumbing websites traces back to that split. The site is built for one of the two, usually the emergency, because emergencies feel more urgent to the person writing the brief. The money is in the other one.

Emergency and planned work are different businesses

An emergency customer is on a phone, already wet, and will ring the first plausible number. They do not read. They will not compare you to anyone, and they will not remember your name afterwards. Nothing you write on the page changes that decision, so writing more of it is wasted.

A boiler customer is the opposite. They have known for weeks, they are spending real money, they will get two or three quotes, and they will look at your site properly before letting you in the house. Everything a website is good at applies to that person and almost none of it applies to the first one.

Build the site for the customer who reads it. Serve the emergency with a fast page and a tappable number, and stop trying to persuade somebody who is standing in three inches of water.

Gas Safe is not a badge, it is the licence

This is the strongest trust asset in the trade and it is routinely underused. Gas work legally requires registration, the register is public, and customers are actively told to check it before letting anyone touch a boiler. Put the number on the page, near the top, on every page, not a logo in the footer.

The boiler page should be the best page on the site

It is the highest value job most plumbing businesses do and it deserves more than a paragraph under a services heading. Explain the difference between a combi and a system boiler in plain terms, say what the survey involves, and be specific about what actually changes the price: the type of boiler, whether the flue moves, whether the pipework needs redoing.

Show finished installations. A tidy boiler cupboard photographed properly is unglamorous and extremely persuasive, because the thing the customer is quietly worried about is what their airing cupboard will look like afterwards.

For the emergency, build for two in the morning

Everything about that page should assume a phone, one hand, poor light and no patience. A tap to call link at the top. Honest hours. The area you will actually come out to. No carousel, no hero video, nothing that delays the first paint. This is the one page where load speed is not a nice to have, it is the whole product.

The winter problem, and what to do about it in June

Demand is seasonal and heavily so. The mistake is to do the marketing in November, when everybody else is bidding and the phone is ringing anyway. The boiler installation pages want to be built, indexed and earning links through the summer, so that they are already ranking when the first cold week arrives and the searches triple.

Where to go next

The general build principles are in web design for trades, and the search side, including the profile that decides most emergency calls, is in SEO for tradesmen.

Web design and development services

Five jobs, one brief

A guide explains the thing. The enquiries come from five things working together: search, ads, a site that shows the work, a site that loads on a phone, and knowing which of them produced each call. We run all five.

Getting found

Search that brings the job, not the traffic

One page per job you want more of, and per area you cover, written the way your customers search for it. A boiler install and a burst pipe are two searches and two pages.

Ads that stop when the diary is full

Google and Meta campaigns pointed at the work you want, switched up when you have capacity and down when you do not, so the spend follows the diary rather than the calendar.

Being chosen

Web design that shows the work first

Finished jobs, the people who do them, and the answer to the question a buyer is actually asking, before anything asks them for their details.

Web development that loads on a phone in a van

Fast pages, forms that work on a bad signal, and a site you own outright, whoever looks after it next.

Counting it

Lead generation you can trace to the job

An enquiry form that asks what you price from, and tracking that shows which search, ad or page each enquiry came through, so you know what to spend more on.

100+ buildsShipped since 2018
Founder-ledNot account-managed
Two brands we runOur own money on the line

Questions we get asked

Should my website lead on emergency work or installations?

Installations, in almost every case. Emergency call-outs are urgent but low margin and they arrive through the map pack rather than the website anyway. A boiler installation is worth many times a burst pipe visit and the customer takes days rather than minutes to decide, which is exactly the decision a website can influence.

Where should the Gas Safe number go?

On every page, with the number, not just the logo. Gas Safe registration is a legal requirement for gas work rather than a voluntary quality badge, and the register is public, so the number is checkable. Customers have been told to check it, and the sites that make that easy get further.

Do I need a page for every type of boiler?

No, and it usually reads as padding. One strong installation page that explains combi against system, what the survey involves and what changes the price does more than six near identical pages named after manufacturers.

How do I handle out of hours enquiries?

Honestly. If you do not answer the phone at three in the morning, do not run a 24/7 banner, because the customer who rings and gets voicemail is the one who leaves the review. State the hours you actually cover and what happens outside them.

Is it worth showing prices for common jobs?

A range helps more than it costs. Most plumbing enquiries begin with a customer who has no idea whether they are facing eighty pounds or eight hundred, and a page that gives them a bracket filters out the ones you do not want while making the rest easier to convert.

How is this different from generic plumbers website design?

It usually is not different in the build, only in whether the agency has actually done it before. A website for plumbers needs the same things as most trade sites: emergency call-out visible immediately, and a clear split between urgent and planned work.

How many pages does a plumbing website need?

Fewer than most agencies quote for. One strong page per real service line, boilers, bathrooms, heating, emergency work, plus an area page or two where you genuinely work, plus the ordinary about and contact pages. Fifteen thin pages named after boiler brands rank for nothing and are a maintenance job forever.

Should we show the areas we cover as a list or a map?

A short list of real place names, and a map only if it is genuinely accurate. Search engines read the names and customers scan for their own town, neither of which an embedded map helps with. A list of forty towns you would not actually drive to is worse than a list of six you would.

What photographs does a plumbing site need?

Fewer than a landscaper and more than none. Finished bathrooms and tidy boiler installs, the van, and the people, because the real anxiety is about who is coming into the house rather than about the workmanship. Phone photos in daylight are fine; stock images of a smiling stranger holding a wrench actively cost you.

Should we take bookings online for services?

For fixed-price work, yes. A boiler service or a landlord certificate has a known price and a known slot, so there is nothing to discuss, and every one booked at ten at night is one that would otherwise have gone elsewhere by morning. Leave the variable work as an enquiry.

How do we get reviews onto the site?

Pull them from the profile where they already live rather than retyping them. Reviews shown with the source and the date read as real; reviews typed into the page as a testimonial slider read as written by the agency, because most of them were. Ask every customer by text on the day and the supply looks after itself.

Tell us what you do

Send the site and the jobs you want more of. We reply personally, and if the honest answer is that the site is fine and the ads are the problem, that is the reply you get.

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  • Owen Drew Candles
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  • Snatchd
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  • Tacky And Upsetting
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  • Givino
  • Natalie's Heating Service
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  • Ginny Litscher
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  • Cream Cornwall
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  • The Little Shop of Olive Oils
  • Bessette
  • Powerlete
  • Fittr Nutrition
  • Smart Surfacing Solutions
  • Caorunn Gin

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We redesigned the site for Smart Surfacing Solutions, a tarmac and resin surfacing contractor, set up the tracking behind it and run their search work. That is one contractor, not a sector full of them, and it is the honest limit of what we can show you today.

UK and US brands buy this from the same senior team, and the American day is covered from the start of it rather than the end. How we work with US brands.